Policies

TEXTBOOKS

You must have the original receipt.

The book must be in like-new condition.

Shrink-wrapped books must be in their original packaging (a 5 percent restocking fee may be assessed), and any access codes must be unused to process a return.

Books must be returned within 7 calendar days from the first day of class (deadline dates are posted in the store and on all receipts).

Books can be returned with the receipt and a drop/add form through the University’s final drop/add date.

Return dates for textbook are printed at the bottom of the receipt. These dates include an overall return date deadline for the semester as well as a return date for those dropping or adding a class after the semester begins. 

If you are waiting for a book to arrive in the mail, please do not buy a copy of the store to use for a week. Because some students purchase their books from other vendors, we do not busy a copy for everyone enrolled in the class. If you buy a copy to use temporarily, some students will not be able to get the book from the Bookstore when they need it.


MERCHANDISE (NON-TEXTBOOKS)

You must have the original receipt.

The item must be in like-new condition with original bookstore price tags.

The item must be returned within 30 calendar days from the original purchase date.

The item must be unwashed, unworn, unused and in saleable condition.

 

REFUNDS ON MERCHANDISE

Cash purchases are refunded with cash.

Check purchases are refunded with cash. Allow 10 days for processing, or in-store credit can be issued.

Flyer Express purchases are refunded on Flyer Express (must have card).

Credit card purchases are refunded to the credit card used for the purchase (must have card).

Gift card purchases are refunded as in-store credit.

Gift returns will be refunded as an even exchange or an in-store credit.

 

POLICY EXCEPTIONS  

No refunds on general books, dictionaries, reference materials, special orders, test preps, law supplements, e-books or materials containing open access codes.

No refunds on media, software or convenience items.

No refunds or exchanges on clearance merchandise.